At u9 today, we understand that your personal data is extremely valuable. This Privacy Policy explains in detail how we collect, use, store, and protect your information — all in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
We do more than just comply with the law — we go the extra mile to ensure that every piece of data you share with us remains secure and is used ethically.
All data transmitted between your device and the u9 today servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
You have the full right to access, correct, or delete your personal data. All requests are processed within 14 business days at no charge.
U9 today has never and will never sell, rent, or transfer users' personal data to any third party for marketing or commercial purposes without your consent.
Your data is stored in certified data centres with multi-layered protection — including physical access controls, advanced firewalls, and round-the-clock security monitoring.
Every aspect of our data collection and processing is designed to comply with Malaysia's Personal Data Protection Act 2010, providing you with robust legal protection.
Don't want to receive marketing communications? You can unsubscribe at any time via your account settings or by contacting our support team — effective within 48 hours.
Welcome to the u9 today Privacy Policy page. We understand that your trust is our most valuable asset, and we are committed to protecting your privacy at every stage of your use of this platform. This document details the privacy practices of u9 today and how we handle your personal data with full responsibility.
This Privacy Policy applies to all services offered by u9 today, including our official website, mobile apps for iOS and Android, and all your interactions with our support team. By using any u9 today service, you agree to the practices described in this policy.
Legal Basis: This Privacy Policy is prepared in accordance with the requirements of the Malaysian Personal Data Protection Act 2010 (PDPA), the Personal Data Protection (Class of Data Users) Order 2013, and guidelines issued by the Department of Personal Data Protection Malaysia.
If you have any questions about this policy or how we handle your data, our Data Protection Officer (DPO) team is ready to assist via the channels listed in section 12 of this document.
U9 today only collects data that is strictly necessary to provide you with a safe, seamless, and high-quality service. Below are the categories of data we collect and their purposes:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, IC number, date of birth, nationality | Identity verification (KYC) and legal compliance |
| Contact Data | Phone number, email address, residential address | Account communications, transaction notifications, and customer support |
| Financial Data | Bank account number, transaction records, deposit and withdrawal history | Payment processing and AML compliance |
| Technical Data | IP address, device type, operating system, web browser | Account security and fraud detection |
| Game Data | Game history, wagering habits, platform activity | Responsible gaming monitoring and service improvement |
| Cookie Data | Language preferences, login sessions, analytics data | Enhanced user experience and platform performance analytics |
We do not collect sensitive category data such as health information, religious beliefs, political views, or biometric data unless specifically required by law for identity verification purposes.
The data we collect is used solely for legitimate purposes that have been disclosed to you. u9 today does not use your data for any purpose beyond what is necessary to provide our services. The following are the specific purposes for which data is used:
U9 today never makes fully automated decisions that significantly affect you without human intervention. Every important decision, such as account closure or withdrawal rejection, involves a manual review by our team.
U9 today takes a highly cautious approach to data sharing. We does not sell, rent, or trade your personal data to any party for commercial purposes. However, in certain limited situations, data may be shared with the following parties:
Any third party that receives your data from u9 today is contractually bound to use it solely for the specified purpose and is not permitted to process that data for any other purpose without our written consent.
The security of your data is not merely a legal obligation for us — it is a moral responsibility we take very seriously. u9 today continuously invests in the latest security infrastructure to ensure your data remains protected at all times.
The security measures we implement include:
In the event of a data breach that affects the rights and freedoms of users, u9 today will notify the affected users and the relevant authorities within 72 hours after we become aware of the incident, in line with industry best practices.
U9 today uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and understand how you use the platform.
Types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some features on our platform.
Under Malaysia's PDPA and our privacy policy, you have the following rights regarding your personal data. All requests are processed within 14 business days:
Request a copy of all personal data we hold about you in a readily readable format.
Request correction of any inaccurate or incomplete personal data in our records.
Request deletion of your personal data when it is no longer needed, subject to legal obligations.
Object to the processing of your data for direct marketing purposes at any time without providing a reason.
Receive your data in a structured, machine-readable format for transfer to another service.
Request that we restrict the processing of your data while a dispute or review is in progress.
To exercise any of the above rights, contact our Data Protection Officer through the channels stated in section 12. We may need to verify your identity before processing your request for security purposes.
U9 today does not retain your personal data longer than necessary for the stated purposes, or as required by Malaysian law. Our retention policy is as follows:
Automatic Deletion: Our system automatically identifies and deletes data that has exceeded its designated retention period. This process is audited quarterly to ensure ongoing compliance.
The u9 today platform may contain links to or be integrated with third-party services such as payment providers and partner gaming platforms. It is important that you understand that our Privacy Policy applies only to the u9 today platform and does not cover the privacy practices of any third party.
When you use third-party services integrated with our platform, data you share with those third parties is subject to their own privacy policies. We encourage you to read and understand the privacy policy of each service you use.
U9 today conducts due diligence on all third-party partners to ensure they meet adequate data protection standards before any data sharing takes place. However, we cannot be held responsible for the privacy practices of third parties that are beyond our control.
The u9 today platform is a service designed exclusively for adult users aged 18 years and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
If we discover that personal data of an underage child has been collected without our knowledge, we will take immediate action to delete that data and close the account in question. Parents or guardians who become aware that their child has registered an account on our platform should contact us immediately.
U9 today reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Whenever we make significant changes, we will:
Continued use of the u9 today platform after the effective date of any changes will be deemed as your acceptance of the latest version of this Privacy Policy. If you do not agree with any changes, you may close your account before the effective date of those changes.
Current Version: Version 3.2 — Effective 1 January 2026. Key changes from the previous version include the addition of a data portability section and further clarification on the use of analytics cookies.
If you have any questions, concerns, or complaints regarding how u9 today handles your personal data, we encourage you to contact us directly. Our Data Protection Officer (DPO) team is here to help.
We are committed to responding to all privacy inquiries within 3 business days and resolve formal complaints within 14 business days. For more complex cases, we will keep you informed of the investigation progress on a regular basis.
Data Protection Officer Email:
[email protected]
General Customer Support:
[email protected]
Operating Hours: 24 hours a day, 7 days a week
Live Chat: Available on the platform after login
If you are not satisfied with our response, you have the right to file a formal complaint with Malaysia Department for Personal Data Protection (JPDP) the regulatory body responsible for enforcing PDPA in Malaysia.
Over 500,000 Malaysian users have trusted u9 today — a digital entertainment platform that is not only financially secure, but also protects your privacy every step of the way. Register today and experience the difference.